It is my great privilege to be addressing you as the President of the Northern Hills Community Association (NHCA) and to share with you the hopes and dreams of its members.

A sense of Community plays an important role in our well being. We are all faced with challenges on a day to day basis that make it difficult for us to connect with our neighbours and maintain the relationships that form the foundation of a great community.

Our Vision: A vibrant, diverse, inclusive and sustainable community.

Our Mission: To enrich and empower the diverse communities of the Northern Hills by advocacy and education, supporting opportunities for engagement, and enhancing quality of life.

We value accessibility to and the quality of our programs and services which are designed to meet the needs of our community members.

Our operations, programs and services are designed to ensure long term sustainability by supporting member access through related fees and embracing the rich diversity of our community members.

We are a responsive and adaptable association, built on a strong foundation of partnerships within our community. The design and delivery of programs and services is based on a clear demonstration of need, benefit, and sustainability, and we are accountable for results.

In recent years the Northern Hills Community Association (NHCA) has faced declining revenues, escalating costs, low membership, an ambiguous mandate, and unclear operational practices and procedures.

In early 2009, the NHCA board of directors embarked on a major review of the strategic purpose of the association and its business operations, with the intent of developing new and refreshed plans that were in step with the changing make-up of our communities and the phenomenal growth that the area has experienced over the past 5 to 10 years. The goal was to develop organizational plans that were focused and delivered value to the community.

The resulting plan has provided a short and long-term strategic intent supported by activities and actions that can be reviewed and measured for effectiveness and fit with the needs of the association, its members, and the communities it represents.

The board of directors would like to thank all who contributed to the process and the rich history of the NHCA on which these strategies, plans and activities are built.

As we look towards the future and plans are put in place for new projects and programs, one thing will remain constant, and that is the importance of volunteers to the continued success of the Northern Hills Community Association.

Wendy Cavanagh
President – 2011